Not Included
Prices quoted do not include cost of obtaining visas and passports, unless specifically requested in the quote, telephone calls, entertainment arrangements not shown in the itinerary, meals and beverages, unless actually specified and other items of a personal nature.

Reservations and payment – Direct Clients and Agencies
On confirmation of reservation a 20% deposit will be required from the client. This deposit will be refundable in accordance with the “Cancellation and Refunds” policy below. Full payment is due in our South African banking account no later than 40 days prior to departure. All bookings made within 40 days prior to departure must be accompanied by full payment. CJ United Travel reserves the right to cancel any reservation for which the total payment has not been received.

Reservations and payment – Internet Clients
For a reservation to be made, a 10% non-refundable deposit is required. Full payment is due in our South African banking account no later than 40 days prior to departure. All bookings made within 40 days prior to departure must be accompanied by full payment. CJ United Travel reserves the right to cancel any reservation for which the total payment has not been received.

Cancellation and Refunds
In accordance by the policy adopted by Tour Operators worldwide, CJ United Travel reserves the right to cancel any tour or booking before departure, in which the entire payment will be refunded without further obligation on the part of CJ United Travel. In the event you wish to cancel your reservation for any reason such cancellation must be received in writing or e-mail and cancellation charges will be levied as follows:

40 days prior to departure: 20% of the total
30 days prior to departure: 50% of the total
21 days prior to departure: 75% of the total
14 days prior to departure: 100% of the total

These charges are in addition to any levied by airlines. In the event of you failing to join our tour, or join in or after departure, or leave before completion, no portion of the price is refundable.

Amendment Fees and Late Bookings
Providing amendments do not incur a cancellation fee from the service amended, any such amendments of a confirmed booking will be made free of charge up to 2 changes and thereafter the changes will incur a fee of ZAR 250 per amendment. Any additional costs beyond CJ United Travel's normal prices incurred as a result of a late booking shall be for the client's account.

Unused services
No refund will be considered for any unused services irrespective of whether they form part of an inclusive tour price or where booked as optional arrangements.

Documentation and Health
All passengers will be personally responsible for ensuring that they are in possession of the correct documentation before departure. CJ United Travel does not accept responsibility for any consequences whatsoever from a passenger failing to ensure that he or she complied with the necessary health, passport and visa requirements.

Responsibility Clause
All reservations, bookings and arrangements are made on the express condition that CJ United Travel, their servants and agents shall not be responsible for, and shall be exempt from all liability in respect of any loss, damage, accident, delay or inconvenience to any person, or his or her luggage or other property, wherever, whenever and however the same may occur. CJ United Travel acts as an agent only in producing and operating tours and bookings and shall not be liable for any loss, damage or injury that may be occasioned by any defect in any vehicle, or any other form or conveyance, or by error or default of any company or person engaged in conveying clients, carrying out the arrangements of the tour, or otherwise in connection therewith. IATA carriers are not to be held responsible for any act or mission or event during the time clients are not aboard the aircraft or conveyance. The carriers liability for the acts, events and omissions which occur during the carriage by air is governed by applicable laws and regulations and by the conditions appearing on the carriers tickets, which constitutes the sole contract between the airline and the purchaser of these tickets and/or passenger.

Insurance
Travel and cancellation insurance is compulsory on all tours arranged by CJ United Travel. The client is fully aware that it is his/her responsibility to take out insurance. Clients will effect personal insurance and be satisfied that their insurance fully covers their personal requirements. CJ United Travel will not be held liable for any omission on the part of the client in obtaining adequate insurance.

Itinerary Variations and Delays
CJ United Travel does not hold itself responsible nor can it be held responsible for any delays prior to departure, or during the course of any tour or booking created by CJ United Travel whether brought about by technical difficulties, strikes, weather conditions, political unrest or any other circumstance whatsoever foreseen of unforeseen. Expenses incurred by any such circumstances are for the client's account. It may be necessary due to certain circumstances beyond CJ United Travel's control to make certain changes to transport timings, itineraries or to hotel accommodation and under such circumstances CJ United Travel shall at its sole and absolute discretion be entitled to make the necessary changes. CJ United Travel will endeavour to advise as soon as possible and keep the inconvenience to the minimum. In the unlikely event of a change in accommodation, substitute accommodation of a similar standard will be supplied if available. Where the client requests upgrading of accommodation, a cancellation fee may be charged and the difference in accommodation cost will be for the client's account.

Special Requests
In line with CJ United Travel's stated policy of detailed individual service to clients all efforts will be made to meet clients special requests. However it is understood that additional expenses incurred as a result of such requests are for the client's account. Special requests will be passed to the service concerned but cannot be guaranteed by CJ United Travel.

Release of Travel Documents
Documents (tickets, vouchers, itineraries etc.) are only prepared on receipt of full and final payment, travel declaration and passenger detail form duly signed.